The Company:
Univers provides the world’s most comprehensive decarbonization system.
We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.
With 220 million devices connected, over 560GW of renewable energy under management, and a community of over 500 customers including Microsoft, Starbucks, and HSBC, we’re helping leading businesses get the world to net zero—and what comes after it.
The challenge is immense, but so are the rewards. Join our team and help move the planet towards sustainability. For more information, please visit https://univers.com
Job Description: Customer Success Manager (EV Charging)
Position Overview:
Due to strong growth and high demand in EV charging, we are looking for a Customer Success Manager for the German market. In the role you will work with our largest customers and report directly to the German Director Customer Service Operations. Working in a fast-growing dynamic team, you will contribute to the success of our projects in this exciting and challenging role. This role requires the successful candidate to be driven with a combination of commercial and contractual acumen and customer success management. You will utilise your experience to proactively ensure the best possible service is delivered to our clients. From pre-sales to post-purchase, as a Customer Success Manager you will build mutually beneficial relationships with our customers across leads and projects.
In a fast-growing and multicultural environment your skills will be to work closely with the following stakeholders:
• With our clients to ensure they receive the best service.
• With the Operations team to ensure the right priorities, focus and execution of the customer strategy.
• With Marketing and Partners to ensure that all opportunities to raise our profile and deliver further benefits to customers are fully utilised.
• With the Product Team to ensure customers are aware of our latest solutions, but also to be the voice of the customer in the product charter process.
As a Customer Success Manager, you will be expected to support all interactions with our customers. The successful candidate will be expected to quickly learn a customer and Univers’ role and be able to recognize strengths, weaknesses, opportunities and threats and find ways to mitigate these. You will also support operations with business development activities as required. Using techniques such as stakeholder mapping and value engineering, you will support the execution of successful sales closing and project delivery strategies and help drive campaigns, identify leads, manage opportunities.
Responsibilities:
• Support in operational matters of customer relationships.
• Value engineering and tracking/validation of business benefits
• Preparation of client meetings and associated outputs liaising with Delivery, Operations and Product to ensure materials are accurate and up to date.
• Preparation of project financials, including invoices and planning/forecasting reports
• If required: Support Operations with business development
Qualifications and experience:
• Completed university degree.
• 2 to 5 years proven experience in customer service/customer care.
• Excellent organizational and communication skills
• Team Lead experience
• Experience in EV charging is highly desirable
• Interest in EV charging / cloud-based software / Net Zero
• ESSENTIAL: Fluency in German and English (basic requirement)